Privacy policy

Turbo MT is operated by Langton Digital Ltd, a company registered in England and Wales under company number 16886081. Our registered office is Anvil Cottage Newtown, Ramsbury, Marlborough, England, SN8 2PP.

For data protection questions, contact legal@turbomt.app.

We usually act as controller for Turbo MT account, website, billing, analytics, and support data. Where your company uses Turbo MT to process its own product, file, image, or operational data, your company may be the controller and we may act as its processor unless our agreement says otherwise.

The personal data we collect depends on how you use Turbo MT. We do not intentionally collect special-category data, and Turbo MT is not aimed at children.

We receive data directly from you, from your company, from Cloud MT/Citrus-Lime services when you connect your account, from Cloud POS Market Place Limited (Cloud POS Marketplace), marketplace, partner, reseller, payment, and onboarding providers, and from normal operation of the website and app.

We use personal data only where we have a valid reason. The main purposes and lawful bases are:

We do not sell personal data. We share data only where it is needed to provide, secure, improve, bill for, or legally operate Turbo MT.

Where service providers act as processors for us, they are expected to process personal data under our instructions and appropriate contractual safeguards.

• Citrus-Lime and Cloud MT services, when we authenticate your account or read/write product data on your instructions.
• Service providers that help us operate Turbo MT, including hosting, database, file-storage, background-processing, email, support, analytics, billing, diagnostics, and AI infrastructure providers.
• Cloud POS Market Place Limited (Cloud POS Marketplace), marketplace, partner, reseller, and payment providers where needed for subscriptions, billing, payment, tax, entitlement checks, renewals, cancellations, onboarding, support, and account administration.
• PostHog for analytics, diagnostics, error tracking, and product-quality monitoring.
• AI model and gateway providers where needed to generate, review, or debug AI-assisted product content.
• Professional advisers, regulators, courts, law enforcement, or another organisation where the law requires it or a business transfer makes it necessary.

We keep this notice focused on recipient categories and key user-facing providers rather than listing every internal infrastructure vendor.

Some suppliers may process data outside the UK or EEA. Where that happens, we rely on an adequacy decision or appropriate contractual safeguards where required.

Turbo MT uses AI to help with product activation, product copy, technical specifications, product URLs, category and facet work, image workflows, and similar Cloud MT tasks.

When you use these features, prompts and related product data may be sent to AI providers or AI gateways so they can generate the requested output. We may also record AI traces and errors so we can debug quality and reliability.

You should not upload or type sensitive personal data into product fields, files, prompts, or feedback unless your company has confirmed there is a lawful reason to do so. AI suggestions should be reviewed before saving them to Cloud MT.

We use first-party cookies and browser storage for login, security, preferences, referrals, and analytics choices.

You can control cookies in your browser settings. If you block essential cookies, login and product workflows may stop working.

We keep data only for as long as needed for the purposes above, unless law or a live dispute requires us to keep it longer.

• Session cookies expire with the Cloud MT session, and short-lived login redirect cookies expire after a few minutes.
• Account, subscription, and access records are kept while you or your company uses Turbo MT and for a reasonable period afterwards for support, audit, and accounting purposes.
• Uploaded files, product jobs, exports, images, mappings, and sync records are kept while needed to provide the relevant workflow, unless deleted earlier or required for troubleshooting.
• Support, diagnostic, and analytics records are retained only as long as useful for service quality, security, and business records.
• Backups and logs may take longer to expire, but are protected and not used for new purposes.

We use technical and organisational measures designed to protect personal data, including encrypted session cookies, access controls, HTTPS, provider-side security controls, and limited access to production data.

No online service can guarantee perfect security. If you believe Turbo MT account or product data has been exposed, contact us quickly at legal@turbomt.app.

Depending on your location and the context, you may have rights to access, correct, delete, restrict, transfer, or object to the use of your personal data. You may also withdraw consent where we rely on consent.

To exercise a right, email legal@turbomt.app. We may need to verify your identity and may direct requests about your company-controlled product data to the company that provided you access to Turbo MT.

You can also complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint.

We may update this policy when Turbo MT, our suppliers, or the law changes. The latest version will always show the updated date at the top of this page.